TERMS & CONDITIONS

Last Updated: August 31, 2026

Welcome to Mortivae. These Terms & Conditions govern your use of the Mortivae website, online store, products, services, and related content.

By accessing this website, making a purchase, or otherwise using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website.

1. ABOUT MORTIVAE

Mortivae is a Wisconsin-based business offering curated goods, handmade items, specialty products, gift and seasonal collections, and related merchandise.

References throughout these Terms to “Mortivae,” “we,” “us,” or “our” refer to Mortivae and its business operations.

2. WEBSITE USE

You may use this website only for lawful purposes.

You agree not to:

Use the website for fraudulent or unlawful activity.
Attempt to interfere with the security or operation of the website.
Copy, reproduce, distribute, or commercially exploit Mortivae content without permission.
Submit false, misleading, or fraudulent information.
Attempt to gain unauthorized access to any portion of the website or its systems.

We reserve the right to refuse service, restrict access, cancel orders, or terminate use of the website when reasonably necessary.

3. PRODUCTS & AVAILABILITY

Many Mortivae products may be handmade, curated, seasonal, limited-edition, or available only in small quantities.

Product availability is not guaranteed. We reserve the right to discontinue products, change quantities, limit purchases, or modify product offerings at any time.

Because some products are handmade or contain natural materials, slight differences in color, size, texture, pattern, finish, or appearance may occur. These variations are part of the individual nature of the product and are not necessarily considered defects.

Natural products, including crystals, stones, botanicals, and similar materials, may naturally vary from photographs shown on the website.

4. PRODUCT PHOTOGRAPHS & DESCRIPTIONS

We make reasonable efforts to display products and colors accurately. However, colors and appearance may vary depending on lighting, photography, screen settings, and the individual characteristics of handmade or natural products.

We also make reasonable efforts to ensure product descriptions and information are accurate. We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. PRICING

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without notice.

Applicable taxes, shipping charges, delivery charges, or other fees will be disclosed during checkout when applicable.

A pricing or listing error does not require Mortivae to complete a transaction at an obviously incorrect price. If an error affects an order that has already been placed, we may contact you to correct or cancel the order and issue an appropriate refund.

6. ORDERS & PAYMENT

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

Submission of an order does not guarantee acceptance.

Mortivae reserves the right to refuse or cancel an order for reasons including suspected fraud, payment issues, inventory errors, pricing errors, product availability, or other legitimate business reasons.

If payment has already been collected for an order that Mortivae cancels, the appropriate amount will be refunded.

7. LIMITED, SEASONAL & ONE-OF-A-KIND PRODUCTS

Certain Mortivae collections may be released in limited quantities or only during designated seasons.

Once a limited or one-of-a-kind item sells out, it may not be restocked.

Future collections may contain different products, designs, themes, colors, materials, or quantities.

Purchasing one collection does not guarantee availability of the same or similar products in future releases.

8. SHIPPING & ORDER FULFILLMENT

Shipping and fulfillment times are estimates and are not guaranteed unless expressly stated otherwise.

Mortivae is not responsible for carrier delays or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

9. RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, exchanges, and cancellations are governed by the Mortivae Returns & Refunds Policy available on this website.

Please review that policy before making a purchase.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable law.

10. HANDMADE & THIRD-PARTY PRODUCTS

Mortivae may sell products made by Mortivae as well as products created, manufactured, supplied, or sourced from independent makers, vendors, artists, or other third parties.

Any third-party trademarks or brand names remain the property of their respective owners.

11. CRYSTALS, SPIRITUAL & INTENTIONAL PRODUCTS

Mortivae may offer crystals, intention-based products, ritual-inspired items, symbolic goods, spiritual accessories, or similar merchandise.

These products are offered for personal, decorative, cultural, spiritual, entertainment, or lifestyle purposes.

Mortivae does not guarantee any specific spiritual, emotional, financial, physical, medical, or other outcome from the purchase or use of these products.

Statements concerning traditional, symbolic, spiritual, or commonly attributed properties of crystals, herbs, symbols, or similar products are not medical claims and should not be interpreted as medical, psychological, legal, or financial advice.

Products sold by Mortivae are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

12. PRODUCT SAFETY

Customers are responsible for using products according to their intended purpose and any instructions or warnings provided.

Candles, incense, wax products, burners, holders, and other products involving heat or flame should never be left unattended and should be kept away from children, pets, flammable materials, and unsafe surfaces.

Do not consume products unless they are specifically identified and sold as food or beverage products.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, Mortivae owns or is authorized to use the website's original branding, logos, graphics, photographs, product photography, written content, designs, promotional materials, and other original content.

You may not reproduce, modify, distribute, sell, publish, or commercially use Mortivae intellectual property without prior written permission.

Third-party trademarks, artwork, products, and intellectual property remain the property of their respective owners.

14. USER CONTENT & REVIEWS

If you voluntarily submit a review, testimonial, photograph, comment, or other content to Mortivae, you represent that you have the right to provide that material.

Where permitted by law, you grant Mortivae permission to display, reproduce, or share content you voluntarily submit in connection with promoting or operating the business, unless otherwise agreed.

We reserve the right to remove content that is fraudulent, unlawful, abusive, infringing, or otherwise inappropriate.

15. THIRD-PARTY SERVICES & LINKS

The Mortivae website may use or link to third-party services, including payment processors, shipping providers, social media platforms, or other websites.

Mortivae does not control those third parties and is not responsible for their independent websites, policies, security practices, availability, or content.

Your use of third-party services may be subject to their own terms and privacy policies.

16. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the website and products are provided on an “as available” and “as is” basis except for warranties that cannot legally be excluded.

Mortivae does not guarantee that the website will always be uninterrupted, error-free, or available.

Nothing in this section excludes warranties or consumer protections that cannot legally be waived.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mortivae will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Mortivae harmless from claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

19. PRIVACY

Your use of the website is also subject to the Mortivae Privacy Policy.

Please review the Privacy Policy for information concerning how personal information is collected, used, and handled.

20. CHANGES TO THESE TERMS

Mortivae may update these Terms & Conditions periodically to reflect changes to our business, website, products, services, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Wisconsin and applicable federal law, without regard to conflict-of-law principles.

22. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

23. CONTACT

Questions regarding these Terms & Conditions may be submitted through the contact information or contact form provided on the Mortivae website.